Hello! I am Kamal Chafik. Business Analyst and Undergraduate Software Engineer.
I am a very hard working learner that strives to better himself one refactoring at a time. While I have strong corporate and business analysis experience, I am on a journey to better myself as a software engineer
February 2022 - Present
The software engineering team focusses but is not limited to the strategy for the solar car during the competition. As an active member we support a Django API that offers a user interface on the server while also managine multiple organisation IT related responsabilities. Such as server maintenance, wiki management and multiple automations for fellow electrical and mecanical engineers.
June 2018 - Present
My team's area of focus is supporting the roadmap initiatives that cascade from the VPs and find optimal ways to make such projects a success within my business unit. In the last 4 years with TELUS I supported the automation of Guard dispatches with a new provider saving 20% on overall AHT for operations, helped launch a new product on the market TELUS SmartWear Security with over achieving SLAs in the first 3 months and finally I managed to create an automated form for my team to funnel all requests coming from external business units into one place and better organize our workload
April 2016 - June 2018
My team specilized in live resources management for Canadian operations in the TELUS Security business unit. Most of the work is keeping a health balance by actively modifying frontline agents assignments and meeting targeted SLAs while respecting forecasts and handeling any unexpected events major or minor. As a high performing Workforce Analyst I was part of the scout team that researched new software and helped train the rest of the team to enable a better work experience.
2021 - Present
École de technologie supérieure
During my bachelor degree, I am learning many frameworks, design patterns and numerous architecture designs. One of our recent realizations in an archiecture class is an educational application using ExpressJS and PugJS that communicates with a school API and helps teachers login, register classes and give students homeworks, correct such homeworks and grade them.
2007 - 2010
École Henri-Bourassa
During hightschool, I specialized in mathematics and science because I always had a curious mathematical inclinasion. That is the same curiosity that drives me today to learn new algorithms and optimize my designs for a better quality.
Location
Montreal, Quebec, Canada
kamal.ch@live.ca